We will email the download login information to you as soon as payment has been processed.
Please note that we change the password every week. If you try to access the page after that period and it gives an error, please contact us for a new password.
What do I do with the file I download?
It is a safe and virus-free file. After you have downloaded the file and installed it on your pc you may then choose to read it on your computer screen or print it out on your own printer. Many customers print, hole-punch and bind our books within regular, store-bought binders.
After I have downloaded the setup file, I get a message:
To help protect your security, Internet Explorer has restricted this webpage from running scripts.
This is a default warning message from Microsoft that you will get with every software program. There are no scripts on this webpage other than those required to work the buttons. Just click and allow blocked content.
I get security messages when I try to download and save the files.
When the install window opens you may get security messages, please just select Run and follow the instructions.
The password you provided doesn't seem correct and I can't open the required pages
Please ensure that you cut (ctrl + c) and paste (ctrl + v) the login information we sent to you, into the boxes to ensure that the correct information is pasted.
Please note that we change the password every week. If you try to access the page after more than a week from purchase and it gives an error, please contact us quoting your name and receipt number and we will send you a new password.
I am unable to open the pdf file.
You should have Adobe Reader 8.0 on your pc. Version 7.0 had a few bugs in it, so you should get the latest download from Adobe.
Please contact our Helpdesk should you require any further assistance.
Our study materials are currently available from
WH Smith, Waterstones, Foyles, Borders and other good bookstores
around the UK. Find a branch near you.
Please first contact them and ask if they have them in stock before you
make the trip, as they often are sold out.
Remember to make a note of the ISBN number and ask at the counter.
