Security policy

SagePay

Maintaining your privacy is a priority which is why we use Sage Pay, a third party payment specialist.

Sage Pay is, the fastest growing independent payment service provider (PSP) and is a division of business software company Sage, one of the UK’s most trusted business brands. They process over 4 billion secure payments each year, for over 30,000 + UK businesses of all sizes. They are compliant to the highest level in payment card industry data security standards (PCI DSS) and encrypt every transaction to the highest standards.

We do not store card details on our server. All card information and sensitive data is entered on Sage Pay's secure system, encrypted and sent to the banks for processing.

Once your transaction has been submitted, you will be automatically redirected back to our site where you will receive a confirmation regarding your order.

Verified by Visa | MasterCard SecureCode

Through Sage Pay, we have also enabled 3D Secure (Verified by Visa and SecureCode by MasterCard). This is an additional check to confirm no one but you is using your card. This box will appear and ask you to enter a selection of characters from your password e.g. first, third and fifth character. So do not be alarmed if this additional check appears.

For more information about Sage Pay click here

Paypal

We have been verified with Paypal as a business merchant since 2004. When you use PayPal, you can be confident that they keep your financial details safe and private. As a PayPal user, you are protected from payments that you did not authorise. Paypal provide protection programmes which are put in place to assist you in the unlikely event that something goes wrong.

Select Paypal at the payment page if you want to use this payment method. You can read more about signing up to Paypal here.

Privacy

We receive and store any information you enter on our website (other than payment details). All personal data submitted by you to us will be processed in accordance with the Data Protection Act 1998. We use the information that you provide for such purposes as responding to your requests, fulfilling orders, customising future shopping for you, improving our store features, and communication with you. We will never sell any information to a third party.

Links to other sites from our website are not covered by this policy.

You can read more about our Privacy policy here.

Secure server

You will see a padlock appear (see image below) when you are taken to the login area. This will signify that you are entering a secure area and you can then enter your details to proceed with the transaction.

You can click on our server certificate below to verify that when you login at https://www.lancasterandcoull.co.uk you are logging into our secure server.

We use a GeoTrust Secure Server Certificate to ensure that your order information is encrypted using up to date technology and cannot be intercepted by any third parties. We take great care to ensure that any file we make available for download is free from any viruses. We would, however, advise you to always first run your own virus check on any files you have downloaded before you open them on your PC or laptop.

Questions?

If you have any questions regarding privacy or security or payment methods, you are welcome to contact us.

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