ISBN 9780955914270 - Download

After installation you suddenly experience problems and cannot open the program, your anti-virus software may have deleted the start file. This is an annoying problem currently being experienced by users of Norton 360 (or any other anti-virus program eg. Kaspersky). If this happens you may have to re-install the program. Norton say this is a known problem and they are working on it.

After you have checked out you will be able to download the file by logging into your account area. You have a maximum of 3 download attempts which expire after 7 days. Please save the file to your PC.

You must extract the file you downloaded and saved before you can install the software. Compressing and uncompressing (zip and unzip) a folder or files can be done 'out of the box' with Windows Vista. You don't need to purchase software to zip or unzip files.

Windows 7 and Vista

1. The easiest way to unzip a file is to double-click it.
2. A window with the zipped files contents will open.
3. You can click Extract all files or drag the files out of the window to the desired location (example: the desktop).
4. If you choose to click extract all files, the files will be extracted (unzipped) in the same location as the original file unless you specify a location in the Select a Destination and Extract Files box that appears when you choose to extract them.

Windows XP

1. You must have unzip/archive software installed. (For example, you can get a free version of some unzipping software called 7 Zip here:  http://downloads.sourceforge.net/sevenzip/7z920.exe.)
2. Install the unzip software first.
3. Double-click the zipped file.
4. In the window that opens, click Extract all files.
5. Click Next.
6. In the Select a Destination panel, select the location where you want the folder to be placed, for example, the Desktop.
7. Click Next.
8. In the Extraction Complete panel, select Show extracted files. Check Finish. The unzipped files appear in a new window.

Windows - Older versions

If you are using an older version of Windows you must have software such as WinZip to unzip the file. You can get free unzip software by searching for this on Google.

If the disc does not autoplay, please do the following:

• Although normally not necessary, it is a good idea to disable your antivirus software for the install duration as this could interfere with the installation. Just remember to turn it back on again.(See point above if you experience any problems afterwards).
• Insert disc into your drive.
• Go to My Computer.
• Find your CD/DVD drive.
• Right click, select Explore, so that you can see all of the files inside.
• Open the file called Install.
• Please be patient while the files unpack. This may take several minutes.

It may seem as though there is nothing happening, but wait the next window will appear.
Follow the instructions on the screen.

Can you hear audio when you play any other CD/DVD on your computer? Is your sound card working? Please visit this page for help with Windows sound problems.

Note about antivirus/antispyware software interfering with the installation

After installation you suddenly experience problems (no results screen or no audio), your antispyware and/or antivirus (AV) software may have deleted or unintentionally prevented a file from working. This is an annoying problem currently being experienced by users of Norton 360 (or any other AV programs eg. Kaspersky). If this happens you may have to re-install the program.

If your AV program blocks or otherwise interferes with a program installation you may end up with a failed install.  That is why we recommend you disable any AV software for the duration of the installation. Remember to turn it back on again afterwards.

Note: The installer program might trigger false alerts from some AV programs eg. Kaspersky and others. Please be assured that these warnings are false positives - the installer and software package is virus-free.

If you need to reinstall the program

Disable the AV software on your computer just for the installation. To do this, right-click the icon for the AV software in the notification area, and then click Exit or Disable.

Remember to turn it back on again afterwards.

If you still need help, please click here to contact helpdesk.

If you are using Windows XP you need to ensure that you have updated your OS with Service Pack 2 or over. Without it the practice tests won't run. You can Google the words "XP service pack" or go to the Microsoft website to search for the latest updates. It is very important to keep your system up to date as there may be critical security updates.

If you are using Windows 7 or Vista - your antispyware and antivirus software may have interfered with the installation process. Follow the instructions above to re-install the software.

This message usually occurs with XP users who don’t have Service Pack 2 installed which is part of an update that your XP should have.

You will need to update your XP machine especially with Service Pack 2 as the quiz needs this. During the updates, Windows will install all of the Service Packs you need including SP2.

You can get instructions and help about updating your system from Microsoft here.

If you still need help, click here to contact helpdesk.